Terms of Service

1. Acceptance of Terms

Important: By accessing or using the Entrix platform, you agree to be legally bound by these Terms of Service. If you disagree with any part, you must not use our services.

These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "you," or "your") and Eksix Technologies Limited ("Company," "we," "us," or "our") governing your access to and use of the Entrix platform, including our website at entrixapp.com, mobile applications, APIs, and all related services, features, and content (collectively, the "Service" or "Platform").

By clicking "I Agree," creating an account, or otherwise accessing or using our Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference. If you do not agree to these Terms, you must not access or use our Service.

These Terms apply to all users of the Service, including without limitation users who are browsers, event organizers, ticket purchasers, vendors, customers, merchants, and contributors of content.

Note for Organizers: Additional terms in Section 9 apply specifically to Event Organizers. By creating events, you agree to these additional obligations.

2. Definitions

The following definitions apply throughout these Terms:

"Account"

Your registered user account on the Platform

"Attendee"

Individual purchasing tickets or attending events

"Content"

All data, text, images, videos, and materials on the Platform

"Event"

Any gathering, meeting, or activity listed on the Platform

"Event Organizer"

Individual or entity creating and managing events

"Fees"

All charges including service, processing, and subscription fees

"Personal Data"

Information relating to an identified or identifiable person

"Platform" or "Service"

The Entrix event management platform and all related services

"Ticket"

Digital or physical pass granting event admission

"User"

Any person accessing or using the Platform

3. Description of Service

Entrix is a comprehensive event management platform that facilitates the creation, promotion, ticketing, and management of events. Our Service connects Event Organizers with Attendees through a secure, user-friendly platform.

For Event Organizers

• Event creation and customization tools
• Ticketing and registration management
• Payment processing (PCI DSS compliant)
• Marketing and promotional features
• Real-time analytics and reporting
• Attendee communication tools
• Mobile check-in capabilities
• Integration with third-party services

For Attendees

• Event discovery and search
• Secure ticket purchasing
• Digital ticket delivery
• Mobile ticket access
• Event reminders and updates
• Social sharing capabilities
• Review and rating system
• Personalized recommendations

Service Modifications: We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time. We'll provide reasonable notice for material changes that affect your use of the Platform.

4. User Eligibility

Age Requirement: You must be at least 18 years old to use our Service. Users aged 13-17 may use the Platform only with verifiable parental consent.

To access and use our Service, you must meet the following requirements:

Be at least eighteen (18) years of age or the age of majority in your jurisdiction
Have the legal capacity to enter into binding agreements
Not be prohibited from using the Service under applicable law
Not have been previously suspended or removed from the Service
Not be located in a country subject to U.S. embargo or designated as terrorist-supporting
Not be listed on any U.S. government list of prohibited or restricted parties
Provide accurate, current, and complete information during registration
Maintain the security of your account credentials

Business Use: If using the Service on behalf of a business or entity, you represent that you have authority to bind that entity to these Terms.

5. Account Registration and Management

5.1 Account Creation

To access certain features, you must register for an account. During registration, you must:

Provide accurate, current, and complete information
Choose a strong, unique password (minimum 12 characters)
Verify your email address
Complete identity verification (for Event Organizers)
Accept these Terms and our Privacy Policy

5.2 Account Security

You are responsible for:

Maintaining confidentiality of login credentials
All activities occurring under your account
Enabling two-factor authentication (mandatory for Organizers)
Immediately notifying us of unauthorized access
Logging out when using shared devices

5.3 Account Verification

We may require additional verification including government-issued ID, proof of address, or business documentation. Failure to complete verification may limit account functionality.

5.4 Account Types

Basic (Free)

Limited features, up to 50 attendees

Professional

Advanced features, unlimited attendees

Enterprise

Custom solutions, dedicated support

6. User Responsibilities

6.1 Compliance with Laws

You agree to comply with all applicable local, state, national, and international laws and regulations. This includes data protection laws, consumer protection laws, and anti-money laundering regulations.

6.2 Accurate Information

You must provide and maintain accurate information. False or misleading information may result in account suspension or legal action.

6.3 Respectful Conduct

Treat all users, staff, and community members with respect. Harassment, discrimination, or abusive behavior will result in immediate account termination.

6.4 Technical Requirements

Ensure your devices meet minimum technical requirements and maintain updated security software to protect your account and data.

7. Prohibited Activities

The following activities are strictly prohibited and will result in immediate account termination:

Illegal Activities

• Violating any laws or regulations
• Fraud or financial crimes
• Money laundering
• Selling illegal goods or services
• Organizing illegal events
• Facilitating illegal gambling

Harmful Content

• Hate speech or discrimination
• Threats or harassment
• Explicit content without warnings
• Content promoting self-harm
• Terrorist or extremist content
• Malware or viruses

Platform Abuse

• Hacking or unauthorized access
• Creating fake accounts
• Using bots without permission
• Circumventing security measures
• Scraping data without authorization
• Interfering with Platform operation

Commercial Violations

• Ticket scalping or resale (where prohibited)
• False advertising
• Pyramid schemes or MLM events
• Intellectual property infringement
• Unauthorized use of our brand
• Competing services promotion

8. Content Standards and Guidelines

8.1 Your Content

You retain ownership of content you post but grant us a worldwide, non-exclusive, royalty-free license to:

Use, reproduce, and display your content
Modify for technical requirements
Include in marketing materials (with permission)
Sublicense to service providers as needed

8.2 Content Requirements

All content must:

Be accurate and not misleading
Not infringe intellectual property rights
Not violate privacy rights
Be appropriate for general audiences (unless marked)
Comply with advertising standards

8.3 Content Moderation

We reserve the right to remove content that violates these Terms or is otherwise objectionable. We may use automated systems and human review for moderation.

9. Event Organizer Terms

Important: These additional terms apply specifically to Event Organizers. By creating events, you accept these additional responsibilities.

9.1 Organizer Obligations

Have legal authority to organize events
Obtain all necessary permits and licenses
Maintain appropriate insurance (minimum $1M liability)
Comply with venue requirements
Honor all representations to Attendees
Handle refunds per stated policy
Protect attendee personal data
Pay all applicable taxes

9.2 Financial Responsibilities

As an Organizer, you must:

Set transparent pricing (all fees upfront per FTC rules)
Process refunds within stated timeframes
Maintain sufficient funds for refunds
Pay platform fees promptly
Report income to tax authorities

9.3 Event Cancellation

If you must cancel an event:

Notify all Attendees immediately
Process full refunds within 5-7 business days
Cover all refund-related fees
Provide clear explanation to Attendees
Cooperate with our support team

9.4 Data Controller Responsibilities

As a data controller under GDPR/CCPA, you must have lawful basis for processing attendee data, provide privacy notices, and handle data subject requests appropriately.

10. Event Attendee Terms

10.1 Ticket Purchase

When purchasing tickets:

Review all event details before purchase
Provide accurate attendee information
Understand refund policies
Keep ticket confirmation secure
Present valid ID if required

10.2 Event Attendance

At events, you must:

Follow venue rules and event guidelines
Respect other attendees and staff
Not engage in disruptive behavior
Comply with security measures
Not record without permission (where prohibited)

10.3 Ticket Transfers

Tickets are generally non-transferable unless explicitly allowed by the Event Organizer. Unauthorized resale may void tickets without refund.

11. Payment Terms

11.1 Payment Processing

All payments are processed through PCI DSS Level 1 compliant payment processors. We accept:

Credit/debit cards (Visa, Mastercard, Amex, Discover)
PayPal and digital wallets
Apple Pay and Google Pay
Bank transfers (for large events)

11.2 Service Fees

Our fee structure (per ticket):

Basic Account:	2.9% + $0.30
Professional:	2.5% + $0.30
Enterprise:	Custom pricing

All fees displayed before purchase completion (FTC compliance)

11.3 Refund Policy

Refunds are processed according to:

Event cancellation: Full refund including fees
Event postponement: Choice of refund or credit
Voluntary cancellation: Per organizer's policy
Processing time: 5-10 business days
Chargeback fee: $25 per incident

11.4 Currency and Taxes

Prices displayed in event currency. You're responsible for applicable taxes. We'll provide necessary tax documentation for business accounts.

12. Intellectual Property

12.1 Platform IP

All Platform content, features, and functionality are owned by Eksix Technologies Limited and protected by international copyright, trademark, and other intellectual property laws.

12.2 User Content License

By posting content, you grant us:

Non-exclusive, worldwide, royalty-free license
Right to use, modify, and display content
Sublicense rights to service providers
Marketing use rights (with permission)

12.3 DMCA Policy

To report copyright infringement:

Email: dmca@entrixapp.com
Include: Work description, infringing content location, contact info, good faith statement, electronic signature

12.4 Trademark Usage

"Entrix" and our logos are registered trademarks. Use requires written permission except for factual references.

13. Privacy and Data Protection

Your privacy is important to us. Our data practices are governed by our comprehensive Privacy Policy.

Key Privacy Rights:

• Access your personal data
• Correct inaccurate information
• Delete your account and data
• Port your data to other services
• Opt out of marketing communications
• Control cookie preferences

Compliance:

We comply with GDPR, CCPA, and other applicable privacy laws globally.

14. Security

14.1 Security Measures

We implement industry-standard security including:

SSL/TLS encryption for all data transmission
PCI DSS Level 1 compliance for payments
Regular security audits and penetration testing
24/7 monitoring and incident response
Employee security training

14.2 Your Security Obligations

You must:

Use strong, unique passwords
Enable two-factor authentication
Keep login credentials confidential
Report security incidents immediately
Use secure networks when accessing sensitive data

14.3 Breach Notification

In the event of a data breach affecting your personal information, we will notify you within 72 hours in compliance with applicable laws.

15. Service Availability

Uptime Target: We target 99.9% uptime but do not guarantee uninterrupted service. Scheduled maintenance occurs during off-peak hours with advance notice.

The Service may be temporarily unavailable due to:

Scheduled maintenance (notified in advance)
Emergency maintenance
Third-party service disruptions
Force majeure events
Cyber attacks or security incidents

16. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND.

WE SPECIFICALLY DISCLAIM:

WARRANTIES OF MERCHANTABILITY OR FITNESS FOR PURPOSE
WARRANTIES OF UNINTERRUPTED OR ERROR-FREE SERVICE
WARRANTIES REGARDING SECURITY OR DATA LOSS
WARRANTIES ABOUT CONTENT ACCURACY
IMPLIED WARRANTIES OF ANY KIND

17. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

OUR TOTAL LIABILITY IS LIMITED TO THE FEES YOU PAID IN THE PAST 12 MONTHS
WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES
WE ARE NOT LIABLE FOR LOST PROFITS, DATA LOSS, OR BUSINESS INTERRUPTION
THESE LIMITATIONS APPLY REGARDLESS OF LEGAL THEORY
SOME JURISDICTIONS DON'T ALLOW THESE LIMITATIONS

18. Indemnification

You agree to indemnify, defend, and hold harmless Entrix, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

Your use of the Service
Your violation of these Terms
Your violation of any rights of another
Your content or events
Your violation of any applicable laws

19. Termination & Account Deletion

Account Deletion Rights

You have the right to delete your account at any time. We provide both temporary deactivation and permanent deletion options.

19.1 Account Deactivation

Temporary deactivation allows you to:

Pause your account without losing data
Stop receiving emails and notifications
Hide your profile from public view
Reactivate anytime by logging in

19.2 Account Deletion Process

To permanently delete your account:

Log into your account
Navigate to Settings → Account → Delete Account
Resolve any outstanding transactions
Download your data (if desired)
Confirm deletion with password
Account deleted within 30 days

Alternative: Email deletion@entrixapp.com from your registered email address

19.3 Data Retention After Deletion

We retain only:

Transaction records for tax compliance (7 years)
Data subject to legal holds
Anonymized aggregate data
Records necessary to prevent fraud

19.4 Our Right to Terminate

We may terminate or suspend your account for:

Violating these Terms or our policies
Fraudulent or illegal activities
Creating risk for us or other users
Extended inactivity (24+ months)
Legal or regulatory requirements

19.5 Effect of Termination

Upon termination:

Access to Service ceases immediately
Pending transactions will be completed
Licenses to your content continue for technical purposes
Obligations under these Terms survive
No refund of fees unless required by law

20. Dispute Resolution

20.1 Informal Resolution

Before filing any formal dispute, you agree to contact us at legal@entrixapp.com to attempt informal resolution. Most disputes can be resolved this way within 30 days.

20.2 Binding Arbitration

If informal resolution fails, disputes will be resolved through binding arbitration under AAA Commercial Arbitration Rules, except:

Small claims court jurisdiction matters
Intellectual property disputes
Violations requiring injunctive relief

20.3 Class Action Waiver

YOU WAIVE ANY RIGHT TO BRING OR PARTICIPATE IN CLASS ACTION LAWSUITS. All disputes must be brought in your individual capacity.

20.4 Governing Law

These Terms are governed by the laws of Jamaica, without regard to conflict of law principles. The UN Convention on Contracts for the International Sale of Goods does not apply.

21. Changes to Terms

We may update these Terms at any time. For material changes, we'll provide 30 days' notice via:

Email to your registered address
Prominent notice on the Platform
In-app notifications
Required re-acceptance for significant changes

Continued use after the effective date constitutes acceptance of updated Terms. If you disagree with changes, you must stop using the Service and delete your account.

22. Miscellaneous

22.1 Entire Agreement

These Terms, along with our Privacy Policy and other referenced policies, constitute the entire agreement between you and Entrix.

22.2 Severability

If any provision is deemed invalid or unenforceable, the remaining provisions continue in full force and effect.

22.3 No Waiver

Our failure to enforce any right or provision doesn't constitute a waiver of that right or provision.

22.4 Assignment

You may not assign these Terms without our written consent. We may assign our rights to any successor or affiliate.

22.5 Force Majeure

Neither party is liable for delays or failures due to causes beyond reasonable control, including natural disasters, wars, or pandemics.

23. Contact Information

Customer Support

Email: support@eksix.com

Phone: 1-876-543-1987

Hours: Monday-Friday, 9 AM - 6 PM ET

Response Time: 24-48 hours

Legal & Compliance

Legal: legal@eksix.com

Privacy: privacy@eksix.com

DMCA: dmca@eksix.com

DPO: dpo@eksix.com

Corporate Address

Eksix Technologies Limited
Kingston, Jamaica

24. Accessibility

We are committed to making our Service accessible to everyone, including people with disabilities. We strive to meet WCAG 2.1 Level AA standards.

Accessibility Features:

Keyboard navigation support
Screen reader compatibility
High contrast mode options
Text resize capabilities
Alternative text for images

Need Help? Contact accessibility@entrixapp.com for assistance or to report accessibility issues.